T2Pay Refund Policy

Student cancellation of trainings:

Students will be charged the cancellation fee (full cost of the class) if they cancel or reschedule within the 14 day cancellation period.

Students can re-schedule their training in the future at no cost if re-scheduling takes place outside of the 14 day cancellation period. i.e., the student will be charged for the cancellation of this class but, the date they choose in the future will be free of charge.

Students can reschedule to any of the courses that we offer of equal value. Click here for a listing of courses.

If a student chooses to cancel their registration: The student will need to send an email to t2pay_receiving@cisco.com and request to cancel the class for which they are registered. In the request, students will need to provide the training name, location and date.

If a student would like to reschedule, the student will need to notify t2pay_receiving@cisco.com of the class they want to cancel from and provide the new date and location of the class they would like to attend. The fee will be waived for the new date. NOTE: Student can have anyone from their team attend the training in their place.

Open enrollment class cancellations:

HTLDS classes are subject to cancellation if there are not enough students enrolled.

Cancellations/confirmations are made 14 calendar days prior to the start of class.

In some instances, open enrollment classes with low enrollment are cancelled weeks or months ahead of the scheduled date to fulfill onsite request needs.