T2Pay Refund Policy

Student cancellation of trainings:

Students will be charged the cancellation fee (full cost of the class) if they cancel or reschedule within the 14 day cancellation period.

Students can re-schedule their training in the future at no cost if re-scheduling takes place outside of the 14 day cancellation peroid. i.e. student will be charged for the cancellation of this class but, the date they choose in the future will be free of charge.

Student can reschedule to any of the courses that we offer or equal value. Click here for a listing of courses.

If student chooses to cancel their registration: Student will need to send an email to t2pay_receiving@cisco.com and request to cancel the class for with they are registered. Student needs to provide the training, location and date.

Student will notify of the class they want to cancel from and provide the new date and location of the one they want to re-schedule. The fee will be waived for new date. NOTE: Student can have anyone from their team attend the training in their place.

Open enrollment class cancellations:

HTLDS classes are subject to cancellation if there are not enough students enrolled.

Cancellations/confirmations are made 14 calendar days prior to the start of class.

In some instances, open enrollment classes with low enrollment are cancelled weeks or months ahead of the scheduled date to fulfill onsite request needs.