Cisco Learning Delivery Services

Refund and Cancellation Policy

Cancellation of a Class enrollment by Cisco

Cisco reserves the right to cancel a class at any time including but not limited to a change in resource availability or low/no class enrollment. Upon cancellation of a class by Cisco, Learners will be provided with options to reschedule or be provided a full refund. Every effort is made to provide advanced notice on cancelled classes.

Any class that is marked as Guaranteed to Run will not be cancelled.

Cancellation of a Class enrollment by Learner/Customer

If the class start date is more than 18 days away, Learners can reschedule any class or obtain a full refund regardless of payment method. If a Learner chooses to reschedule, the payment already received will be applied to the new class. If a cancellation request is made within 18 days of the class start date, no refund will be provided, regardless of payment method.

To cancel registration, reschedule a Cisco class, or obtain a refund, contact our support team at cisco-class-support@cisco.com. Cisco will require the name of the Learner and class registration details (Course Name, Class Start Date, Language, Time Zone, Payment Method).

Since class access is specific to an individual, the individual who is registered in the class must be the individual that attends. To replace a Learner with another Learner, contact our support team at cisco-class-support@cisco.com.